Within two hours, Marcus has a PDF addendum. Within four, Priya calls back. “Canal compliance has cleared it. The ship’s agent in Balboa has the override code. Your containers move in the morning.”
Marcus Thorne, 58, a freight forwarding manager at Avon Logistics , Bristol. He has a rubber band of sweat around his collar and the hollowed-out look of a man who has been on hold with a shipping line for 47 minutes. british international freight association
Priya answers on the second ring. No automated menu. Just a tired, efficient voice. Within two hours, Marcus has a PDF addendum
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