For the solo practitioner or small firm, this support model is worth the price of admission. While it isn't flawless (no support is), Drake’s combination of fast phone response, tax-proficient agents, and free training resources makes it one of the best in the professional tax software space.

For over 40 years, Drake Software has been a cornerstone of the tax preparation industry, particularly beloved by small to mid-sized accounting firms. Known for its "one price fits all" model (no per-return fees) and its deep roots in customer service, Drake has built a loyal following. However, like any complex software, users inevitably face technical glitches, e-filing errors, or simple "how-to" questions. This is where Drake Software Support becomes the most critical tool of the season.

Users can log in to the official support portal to submit non-urgent tickets, download hotfixes, and access the comprehensive knowledge base. The knowledge base contains thousands of articles, from "How to fix reject code R0000-500" to "Setting up multi-state withholding."

4.5/5 – Loses half a point only for occasional March hold times.

A significant portion of support calls are actually training requests. To combat this, Drake offers Drake University —a free library of on-demand video tutorials, webinars, and CPE (Continuing Professional Education) credits. This is the first stop for new employees learning the software.