action: block – reason: rating-error
Marcus sighed. He’d personally whitelisted that exact URL two weeks ago. fortigate web rating override not working
“Override isn’t broken. Rating is.” action: block – reason: rating-error Marcus sighed
He logged in. There it was: . The URL was listed with a big green checkmark – “Allow.” The static filter was above the FortiGuard category list. It should have worked. Rating is
Rating error.
He cleared his browser cache. Nothing. He tried a different PC. Blocked. He even set the override to “Allow” for the entire domain. Still, the FortiGate returned a cheerful yellow block page: Category: Adult / Sex Education.
Marcus realized the truth. The FortiGuard servers had been unreachable for the past six hours due to a DNS failure on WAN2. When a FortiGate can’t reach FortiGuard, it doesn't just "allow everything" – it falls back to a default action. In his profile, the fallback was set to .