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Source: KSEB consumer satisfaction survey (2025, n=2,000)
| | Description | User Feedback (%) * | |--------------|----------------|------------------------| | Server Downtime | App crashes during bill generation week (1st–5th of each month). | 38% | | Digital Literacy | Elderly users (60+) find navigation difficult despite Malayalam UI. | 45% | | Feature Gaps | No option for requesting new meter or reporting meter tampering. | 12% | | Offline Mode | Cannot submit complaints or readings without internet. | 22% |
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