“That’s the new way,” Marta smiled. Beyond speed, the portal gave Marta something invaluable: insight . The dashboard showed her which clients had policies up for renewal, which had filed claims in the past, and which might need additional coverage like liability or cyber protection.
He was speechless. “That fast?”
She opened the Portal del Mediador . Within two minutes, she filed the claim, attached photos Mr. Sánchez had sent via WhatsApp, and selected “urgent – business interruption.” The system instantly generated a claim number and assigned an adjuster.
“Let me call the underwriter again,” she sighed.
That was then. Three years ago, Seguros Ocaso launched its most ambitious digital project: Portal del Mediador – a single, secure online platform designed exclusively for their network of brokers and agents. Marta was skeptical at first. “Another complicated system,” she thought.